Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
FAQ- Gutter Cleaning
Do you offer gutter repair services in addition to gutter cleaning?
While gutter cleaning is our specialty, our team may also be able to help with minor repairs. During the cleaning process, we’ll happily assess your gutters and advise you if any repairs are needed.
How often should gutters be cleaned to maintain optimal performance?
Gutters should be cleaned at least twice a year, typically in the spring and fall, to prevent clogs and maintain optimal water flow.
Are your gutter cleaning services available year-round, including during the winter months?
No. The slippery conditions pose safety hazards for our team members, making it unsafe to perform gutter cleaning during this time.
How do you dispose of the debris removed during gutter cleaning?
We bag all debris removed from your gutters using homeowner-provided bags. Once the job is complete, we’ll move the bags to your curbside for your local waste collection.
FAQ- Window Cleaning
What happens if it rains on my scheduled day?
We actually clean in light-to-moderate rain! Because our Pure Water Technology removes all minerals and detergents, rain won’t cause spotting or streaking on your clean glass. However, if there is heavy wind, lightning, or extreme weather, we will prioritize safety and contact you immediately to reschedule for the next available clear day
How long does a typical window cleaning appointment take?
The duration of a window cleaning appointment can vary depending on factors such as the size of your home, the number of windows, and the level of dirt or grime present. However, our goal is to complete the job efficiently while ensuring thorough cleaning, typically ranging from a few hours to half a day for larger properties.
Do I need to be home if only the exterior windows are being cleaned?
No, it’s not necessary for anyone to be home during exterior window cleaning. However, it’s essential for the homeowner to ensure that window screens are removable from the outside or removed beforehand to allow our technicians to clean all the panels.
What cleaning products and methods do you use to ensure streak-free windows?
We use a Pure Water purification system and professional-grade equipment for a superior, streak-free shine. Our eco-friendly techniques ensure your windows are left sparkling clean and residue-free every time.
FAQ- Payment
Are your prices fixed, or do they vary depending on the size or complexity of the cleaning job?
We provide customized quotes for each project to ensure that you receive an accurate estimate based on your specific needs.
What payment methods do you accept?
We accept various payment methods, including credit cards/ checks and bank transfers.
Can I have the invoice issued to my business name instead of my personal name?
Absolutely. We understand that many of our clients require specific billing for tax or accounting purposes. We can easily customize your invoice to feature your company name and business details to ensure your records are accurate and professional.
Is gratuity included in the total cost of the cleaning service, or should I tip the technicians separately?
Gratuity is not included in the total cost of the cleaning service. While tipping is not required, it is always appreciated if you feel that our technicians have provided exceptional service.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!